What to do if you arrive but your luggage doesn’t.
One of the main reasons for luggage being tight time constraints between connecting flights as there may not have been enough time to process your luggage. In addition, weight restrictions may mean that airlines will be forced to move luggage between flights. And then there is also the possibility that someone may have mistaken your bag for theirs.
After waiting to be sure that your luggage has not arrived on the carousel, go to the lost luggage office in the baggage reclaim area at Alicante Airport. They will be able to tell you where your luggage is and when you can expect it to arrive. A staff member will ask for your telephone number and the address of where you will be staying. Your luggage will then be delivered to you by courier free of charge once it arrives in Alicante.
If your luggage cannot be found in the airlines’ system, it is probably because the barcode on the destination tag has either come off or been removed. In this instance, your luggage is most likely still at the departure airport. To help it be located, you will have to describe the bags to the member of staff. Hopefully, you will have put your name and the address of where you will be staying on the luggage.
Tip: Before placing your luggage in baggage drop area, take a photo of your luggage with your mobile phone. This will be useful if you need to provide a description of the lost bag or bags.
If for some reason you did not see your bag and it was left on the baggage carousel, it will be taken to Alicante Airports Lost Luggage Office operated by the National Police in the Arrivals Hall.
The office is open Monday to Thursday (excluding public holidays). Lost property can be retrieved between 09:00 to 10:30 and can be handed in from 10:30 to 12:30.
Telephone: + 34 966 919 223
Luggage left on the carousel is taken to the lost luggage office
Tel- +34 966 919 298
Swissport handles baggage for the following airlines:
Tel- +34 966 919 013
Iberia handles baggage for the following airlines:
Tel- +34 966 919 060
Menzies handles baggage for the following airlines:
Tel- +34 966 919 386