Passport Control

Baggage Reclaim

Retrieving Animals

Cash Machines

Disabled Passengers


Passport Control

Depending on where your flight originated from, you may or may not be required to go through passport control.  But have your passport or national ID card (if you a citizen from a Schengen country) ready just in case.

Baggage reclaim

After passport control, follow the signs to the baggage reclaim area.  You can see which of the 14 carousels is the right one for your flight by checking the screens provided.  In addition to the 14 normal carousels there are also 2 others for ‘special’ items:  If you have oversized luggage or large sporting equipment or even a pushchair/buggy, it’s worth checking for it at one of these special carousels.


Travelling with pets can be problematic but many of these problems can be avoided by careful planning.  The most important thing that you can do is to mention your desire to bring a pet with you when booking your ticket.  The airline/travel agent will be able to explain what you need to do, and what identity documentation, vaccination requirements there might be.

The ‘default’ rule is that animals should be treated as checked-in luggage.  So they would be loaded into the aeroplane’s hold/cargo area in a suitable container.  There would be an additional charge for this (even if you haven’t used all of your baggage weight allowance).

It’s often also possible to bring your pet into the aeroplane’s cabin, but there are a number of requirements/conditions to consider which may vary from airline to airline, so make sure that you check these things out before booking your flight.  For example: passengers are expected to take responsibility for looking after their pet during the flight and to avoid disturbing other passengers.   Each airline will have rules about the dimensions of the animal cage/carrier and its maximum weight.

Some types of animals may not be allowed on the plane and in addition the airline may have a limit to the total number of animals allowed on each flight.

Cash Machines / Travel Money

As you would expect, it’s invariably more expensive to get your travel money at the airport.  But if you really, really must then the company “Global Exchange” has 3 currency shops in the airport: one in the baggage reclaim area, 1 in the arrivals hall and 1 in the boarding zone.

There are also 3 ATMS in the airport: two on the second floor (one in the check in area, another in the boarding zone) and one in the General Car Park (P1).

There are also 3 branches of Bankia (with bank tellers who can help you out if you need to exchange traveller’s cheques for example): like the ATM’s there are two on the second floor (one in the check in area, another in the boarding zone) and one in the General Car Park (P1).

Disabled Passengers

All European airports are obliged to provide services to disabled passengers.  The acronym to look out for is “PRM” which refers to Passengers with Reduced Mobility.  In Alicante Airport you will see signs saying “Sin Barreras” which indicates help points for passengers that need assistance:

When booking your flight you should let your airline know that you will require assistance, they can then communicate this to the airport.  Beware that there is officially a 48 hour advance notice requirement, so if you’re booking a last minute flight, make sure that you bear this in mind to ensure that the airline has time to communicate your needs to the airport.

There are a number of meeting points located throughout the airport, to receive assistance you would go the relevant meeting point and use the intercom system to request help.  One of the airline staff members will accompany you all the way from there, through check-in and security to the plane.  You should ensure that you arrive plenty of time in advance (2 hours at least).  Bear in mind that friends and family (as normal) if not flying, would only be able to accompany you as far as security.

To get more information you can use one of the following numbers:

902 404 704 (from Spain)

+34 91 321 1000 (international)


Guide Dogs

If you have a guide/assistance dog then you will be allowed to board the plane without any additional charge.  Of course, you would need to mention this to the airline when booking and the dog should have a lead, collar and muzzle.  If the dog travels in the cabin, it would need to stay in the position indicated by the crew.

You’re now free to start your holiday in Spain!

To help orientate yourself at Alicante Airport check our simple plan of the boarding modules and main terminal building.

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